Return & Refund
At TMEDS, we are committed to providing a smooth, transparent, and reliable shopping experience.
This policy outlines our procedures regarding order processing, shipping, delivery, returns, and refunds.
By placing an order with TMEDS, you agree to the following terms and conditions.
📧 1. Order Confirmation
After placing an order, you will receive an order confirmation email acknowledging receipt.
Within 24 hours, a follow-up email will confirm that your order is being processed for dispatch.
If any payment-related issue arises, our support team will promptly notify you via email so the matter can be resolved quickly.
🚚 2. Shipping Confirmation
Most orders are dispatched within 24–48 hours after confirmation.
Once your order is shipped, you will receive a shipping confirmation email containing:
• A tracking number to monitor your shipment.
• A support contact option in case you prefer assistance over the phone or email.
TMEDS delivers to both residential and commercial addresses, ensuring flexibility and convenience for every customer.
📦 3. APO and PO Box Deliveries
We support deliveries to APO and PO Box addresses wherever possible.
Please ensure that your shipping address is entered accurately at checkout to avoid delivery delays or failed shipments.
🛃 4. Customs Clearance
As TMEDS ships internationally from India, all shipments are treated as imports in the destination country.
While most shipments clear customs smoothly, occasional delays can occur due to local inspection or documentation processes.
Customs duties or local taxes, if applicable, are the responsibility of the customer, as per regional import regulations.
⏱ 5. Delivery Timeframes
Typical delivery times are:
• 7–14 business days, depending on the destination and local postal services.
If your order has not arrived within 15 business days of shipment, please contact us at:
📧 tmedsusa@gmail.com
Our team will investigate the issue and provide prompt assistance.
📭 6. Lost Orders & Reshipments
If your package is confirmed lost in transit, you are entitled to one of the following options:
• ✅ Free Reshipment of the same order, or
• 💰 Full Refund to your original payment method.
Claims for undelivered orders must be submitted within 20 days of the shipping date.
Requests made after 20 days may not qualify for reshipment or refund consideration.
↩️ 7. Returns & Refunds
Your satisfaction is our priority. If your order fails to arrive or you are dissatisfied with your purchase, you may request a refund or replacement.
Refunds are eligible 15 days after the shipping date, allowing time for potential delivery delays.
To qualify for a return, items must be:
• 📦 Unopened and sealed in original packaging
• 🧾 Unused and undamaged
• ⏳ Within expiry date
• 🩺 In resellable condition
Once returned items are inspected and approved, a refund will be issued to your original payment method.
Refunds typically appear within 5–10 business days, depending on your payment provider.
Return shipping costs are the customer’s responsibility, except when the return is due to an error on our part (e.g., incorrect or damaged item).
📋 8. Non-Returnable Items
For safety and regulatory reasons, certain items cannot be returned, including:
• Opened or used products
• Correctly delivered prescription medications
• Temperature-sensitive or special-order products
These restrictions help ensure product authenticity and quality control across all TMEDS shipments.
🧾 9. Refund Process
Once your refund request or cancellation is approved:
1. You will receive an email confirmation of refund approval.
2. The refund will be processed to your original payment method.
3. Depending on your bank or payment service, it may take 5–10 business days for the amount to reflect in your account.
🛠 10. Need Assistance?
For help with order tracking, delivery issues, returns, or refunds, please reach out to our customer support team:
📧 tmedsusa@gmail.com
Please include your order number and a short description of the issue for faster resolution.
⚖️ 11. Policy Agreement
By placing an order through the TMEDS website, you acknowledge that you have read and agreed to the terms outlined in this Return & Refund Policy.
TMEDS reserves the right to update or revise this policy at any time.
All changes will be posted on this page and will take effect immediately upon publication.
This policy outlines our procedures regarding order processing, shipping, delivery, returns, and refunds.
By placing an order with TMEDS, you agree to the following terms and conditions.
📧 1. Order Confirmation
After placing an order, you will receive an order confirmation email acknowledging receipt.
Within 24 hours, a follow-up email will confirm that your order is being processed for dispatch.
If any payment-related issue arises, our support team will promptly notify you via email so the matter can be resolved quickly.
🚚 2. Shipping Confirmation
Most orders are dispatched within 24–48 hours after confirmation.
Once your order is shipped, you will receive a shipping confirmation email containing:
• A tracking number to monitor your shipment.
• A support contact option in case you prefer assistance over the phone or email.
TMEDS delivers to both residential and commercial addresses, ensuring flexibility and convenience for every customer.
📦 3. APO and PO Box Deliveries
We support deliveries to APO and PO Box addresses wherever possible.
Please ensure that your shipping address is entered accurately at checkout to avoid delivery delays or failed shipments.
🛃 4. Customs Clearance
As TMEDS ships internationally from India, all shipments are treated as imports in the destination country.
While most shipments clear customs smoothly, occasional delays can occur due to local inspection or documentation processes.
Customs duties or local taxes, if applicable, are the responsibility of the customer, as per regional import regulations.
⏱ 5. Delivery Timeframes
Typical delivery times are:
• 7–14 business days, depending on the destination and local postal services.
If your order has not arrived within 15 business days of shipment, please contact us at:
📧 tmedsusa@gmail.com
Our team will investigate the issue and provide prompt assistance.
📭 6. Lost Orders & Reshipments
If your package is confirmed lost in transit, you are entitled to one of the following options:
• ✅ Free Reshipment of the same order, or
• 💰 Full Refund to your original payment method.
Claims for undelivered orders must be submitted within 20 days of the shipping date.
Requests made after 20 days may not qualify for reshipment or refund consideration.
↩️ 7. Returns & Refunds
Your satisfaction is our priority. If your order fails to arrive or you are dissatisfied with your purchase, you may request a refund or replacement.
Refunds are eligible 15 days after the shipping date, allowing time for potential delivery delays.
To qualify for a return, items must be:
• 📦 Unopened and sealed in original packaging
• 🧾 Unused and undamaged
• ⏳ Within expiry date
• 🩺 In resellable condition
Once returned items are inspected and approved, a refund will be issued to your original payment method.
Refunds typically appear within 5–10 business days, depending on your payment provider.
Return shipping costs are the customer’s responsibility, except when the return is due to an error on our part (e.g., incorrect or damaged item).
📋 8. Non-Returnable Items
For safety and regulatory reasons, certain items cannot be returned, including:
• Opened or used products
• Correctly delivered prescription medications
• Temperature-sensitive or special-order products
These restrictions help ensure product authenticity and quality control across all TMEDS shipments.
🧾 9. Refund Process
Once your refund request or cancellation is approved:
1. You will receive an email confirmation of refund approval.
2. The refund will be processed to your original payment method.
3. Depending on your bank or payment service, it may take 5–10 business days for the amount to reflect in your account.
🛠 10. Need Assistance?
For help with order tracking, delivery issues, returns, or refunds, please reach out to our customer support team:
📧 tmedsusa@gmail.com
Please include your order number and a short description of the issue for faster resolution.
⚖️ 11. Policy Agreement
By placing an order through the TMEDS website, you acknowledge that you have read and agreed to the terms outlined in this Return & Refund Policy.
TMEDS reserves the right to update or revise this policy at any time.
All changes will be posted on this page and will take effect immediately upon publication.